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Common Questions

If you have a question that's not listed below, please get in touch with us! We'd be happy to answer any and all of your questions.

  • How do I reserve my event date?
    You can reserve your date by placing a 25% NON-REFUNDABLE deposit that will go towards your overall balance. Remaining balance is due one (1) month prior to your event date. You are also more than welcome to payment the full balance at the time of booking! Once the deposit or payment is made, your date will be booked especially for you! Please note that there is a 3% card charge for each half payment made.
  • Can I switch my date after I've booked?
    Yes, our contract allows you to switch your date as long as: 1) It is done 30 days before your event 2) you new date is within the same year or 12 months 3) the booth or wall that you originally booked is available for your new date
  • What is your cancellation policy?
    Cancellations can be made at least 21 days prior to event. You will receive your booking cost less the non-refundable deposit. If cancellation is less than 21 days, your entire booking cost will not be refunded. We understand there may be certain circumstnaces that is out of your control. Email us and we can discuss options if applicable.
  • Can I book more than 3 hours?
    Yes, absolutely! An additonal hour is charged at a rate of $100/hr or $150/hr, depending on the booth you booked. Please let us know at the time of booking that you'd like to add an additonal hour to the package.
  • How much time do you need to set up?
    We will need approximately 1-1.5 hours to complete a full booth set up prior to the start of the booth session. For wall rentals, we would only need about 30 mins or so to set up. If you need us to set up prior to your EVENT time, please communicate that to us!
  • How much space do you need for set up?
    Ideally, we'd need about 10X10 area that would fit the booth, backdrop, printer and prop table(s) comfortably. Space with direct access to an outlet is a plus!
  • Can you set up outdoors?
    Preferably, we'd like to keep our booths indoors, however, placing the booth outdoors isn't impossible! We just need access to electricity, shade or covering, and a leveled surface area. Flower and shimmer walls can be set up outdoors. We just ask that you keep it in the shade if possible, to avoid heavy sunlight and any inclement weather. However, please note that not all outdoor settings are suitable.
  • I like your backdrops but I have my own. Can I use mine?
    Yes, of course! Whether it's a DIY or provided from another vendor, all is welcomed!
  • Does someone stay with the booth?
    All of our packages include a full-time booth operator to ensure a smooth, fun, worry-free experience!
  • Are props included in the package?
    Yes, we provide fun and cool props in each package - no extra charge!
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